GENERAL TERMS OF INQUIRY AND PURCHASE CONDITIONS
These General Purchase Conditions regulate the inquiry, quotation, and manual ordering processes for products offered on the official website of Kolivese.
By submitting an order inquiry or contacting the Seller for product acquisition, the Client accepts the terms and conditions outlined below.
1. Object and Nature of the Service
Currently, our online store operates on an Inquiry and Direct Quotation basis. Direct automated online checkout is disabled. All orders, product selections, and pricing logistics are processed manually and personalized through our corporate communication channels to ensure the highest quality of service and secure international handling.
2. Order Placement Process
To place an order or request information about our products, the Client must follow these steps:
Inquiry Submission: The Client contacts the Seller via email or telephone, specifying the products of interest, desired quantities, and the final delivery address.
Proforma Invoice & Quotation: Upon receiving the request, the Seller prepares a personalized price quotation, including breakdown of product costs, appropriate secure packaging, and calculated shipping fees based on the destination.
Order Confirmation & Payment: Once the Client approves the quotation, payment instructions (via secure Bank Wire Transfer / Swift) will be provided. The order process is officially initiated only after the payment is fully cleared.
3. Overseas and International Orders
We proudly offer worldwide shipping for our premium agricultural and artisan products.
For all overseas and international shipments, delivery terms, custom duties, and international logistics regulations will be evaluated and communicated transparently during the quotation phase.
Volume & Bulk Discounts: We offer highly competitive, discounted pricing structures for bulk purchases and high-volume wholesale shipments. Please specify your volume requirements in your initial inquiry to receive a custom discounted offer.
4. Shipping, Delivery and Customs
All products are prepared in highly resistant, secure, and climate-conscious packaging specifically designed to preserve the integrity of premium olive oils and fragile goods during long-distance transport.
The Client is responsible for providing an accurate delivery address. Any local customs clearance fees, import taxes, or duties applicable in the destination country are the sole responsibility of the Client, unless agreed otherwise in writing.
5. Return and Cancellation Policy
Due to international food safety, customs regulations, and the premium nature of our products, returns of unsealed, opened, or altered items are strictly prohibited.
For eligible returns or order discrepancies, the Client must contact Customer Service within five (5) business days of receiving the shipment. Approved refunds will be processed via the original payment method (Bank Transfer) within fourteen (14) business days.
6. Customer Support & Contact Information
Our team is dedicated to providing flawless assistance for your domestic and international orders. You can always reach us directly for orders, pricing inquiries, custom branding, or logistical details:
Email: [email protected]
Phone: +90 312 284 19 45
Availability: Our communication channels are open and ready to assist you at any time.
7. Amendments
The Seller reserves the right to modify these General Conditions at any time. Any changes will not affect orders that have already been confirmed and paid for by the Client.